Return and Refund Policy – Elvare Pet Co

At Elvare Pet Co, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in the original packaging

  • Proof of purchase (order confirmation or receipt) is required

2. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items (not due to our error)

  • Items without original packaging

  • Certain hygiene-related products (if applicable)

3. Return Process

To initiate a return:

  1. Contact us at 📧 Email: support@elvarepetco.myshopify.com
    📞 Phone: +92 300 1234567
    📍 Address: Punjab, Pakistan

  2. Provide your order number and reason for return

  3. Our team will guide you through the return process

Returns sent without prior approval may not be accepted.

4. Refunds

Once we receive and inspect your returned item:

  • You will be notified of the approval or rejection of your refund

  • If approved, your refund will be processed within 5–10 business days

Refunds will be issued:

  • To the original payment method

  • For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit

5. Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Original shipping charges (if any) are non-refundable

6. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item:

  • Contact us within 48 hours of delivery

  • Provide photos or videos as proof

We will offer a replacement or full refund at no extra cost.

7. Order Cancellations

  • Orders can be canceled within 12 hours of placing the order

  • After this time, orders may already be processed and cannot be canceled

8. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your payment provider

  • If the issue persists, contact us

9. Contact Us

If you have any questions about returns or refunds, contact us:

📧 Email: support@elvarepetco.myshopify.com
📞 Phone: +92 300 1234567
📍 Address: Punjab, Pakistan

Thank you for shopping with Elvare Pet Co
We appreciate your trust and support.